FAQ

About Our Clinic 

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 What are your hours?

We’re open Monday, Tuesday, Thursday, and Friday from 9:00 a.m. to 5:00 p.m., Wednesdays from 9:00 a.m. to 6:00 p.m., and every other Saturday from 9:00 a.m. to 2:00 p.m.

Please call our office to schedule an appointment — we’ll do our best to find a time that works for you and your pet.


Do you see emergencies?

Yes, If your pet experiences an emergency during our business hours call our office immediately at (989) 856-3525.

We’re not equipped for after-hours emergency care, but we refer our patients to fully staffed emergency hospitals that can provide round-the-clock attention:

  • Great Lakes Pet Emergencies: 989-752-1960

  • Oakland Veterinary Referral Service: 248-334-6877

  • MSU Veterinary Medical Center: 517-353-5420



What kinds of pets do you see?

Our clinic focuses on dogs and cats. If you have another type of pet, we’re happy to help you find a veterinarian who specializes in their care.


What payment options do you offer?

We accept cash, checks, debit, and major credit cards, as well as Cherry Payment Plans and CareCredit. Payment is due at the time of service so we can continue providing quality care to all our patients. There is a 3.25% fee for credit cards payments. There is no fee for cash, check or debit card transactions. 

We understand that veterinary care can sometimes be unexpected. To help make your pet’s care more manageable, we offer payment plans.

Cherry Payment Plans:

Cherry helps you spread out treatment costs into smaller, more manageable payments. You choose the payment plan that works for you!

It’s easier to say “yes” to essential pet care when you can pay over time. 

Paying with Cherry is simple and fast. Apply in seconds without affecting your credit score (soft credit check).  Apply Here!


CareCredit

Care Credit gives you the option to pay over time with 6 months interest-free financing. Your pet’s health is important, and we’re here to support you every step of the way. You can apply for Care Credit anytime by clicking here: Care Credit Application or by calling (800) 677-0718.



Pet Health & Wellness 

How often should my pet come in for a checkup?

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We recommend a full wellness exam at least once a year. Puppies, kittens, and senior pets may need to come in more often. Regular checkups help us catch small issues before they become big ones — and keep your pet feeling their best.

When should I start vaccines for my puppy or kitten?

Vaccines usually start around 6–8 weeks of age and continue every few weeks until your new furry family member is about 16 weeks old. We’ll customize a plan based on their age, breed, and lifestyle.


How can I tell if my pet needs a dental cleaning?

Bad breath, yellow or brown buildup on teeth, drooling, or dropping food can all be signs it’s time for a dental checkup. Keeping your pet’s mouth healthy helps prevent pain and infection down the road.


What are the benefits of laser surgery?

Laser surgery has many benefits to the patient. Laser surgery is less painful than traditional surgery. Patients experience less bleeding due to the laser’s ability to cauterize as it cuts. Decreased swelling is another benefit of laser surgery. In addition, there is a reduced chance of infection associated with laser surgery resulting in a faster overall recovery time.


Heartworm, Flea & Tick Prevention 

Does my pet really need preventatives all year long?

Yes! Fleas, ticks, and mosquitoes can be active even in cooler months (and sometimes sneak inside). Year-round prevention keeps your pet safe from parasites and the diseases they can carry.

What exactly is heartworm disease?

Heartworm disease is a serious condition spread by mosquitoes that can affect your pet’s heart and lungs. It’s preventable with monthly medications or long-lasting injections. We also recommend annual testing to make sure your pet stays protected.

What flea and tick products do you recommend?

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We carry trusted, veterinarian-approved products including:

  • Bravecto (1-month or 3-month chew and a topical for cats- we also offer a long-lasting injectable called Bravecto Quantum)

  • Sentinel Spectrum for broad parasite protection

  • Simparica Trio, an all-in-one monthly chewable that protects against fleas, ticks, and heartworm — all in one convenient dose!

  • Nexgard Combo for cats which prevents fleas, ticks, intestinal parasites AND heartworms.

Our team can help you choose the best option based on your pet’s needs and lifestyle.

My pet stays indoors — do they still need preventatives?

They sure do! Fleas, ticks, and mosquitoes can hitch a ride inside on you or other pets. Even indoor pets are at risk, so year-round protection is the best way to keep them healthy.


Appointments & Records 

How can I schedule an appointment?

It’s easy — just give us a call at (989) 856-3525 and our friendly team will help you find a time that works for you and your pet.

Can I get a copy of my pet’s medical records?

Absolutely. Call or email us, and we’ll be happy to send them directly to you or to another veterinary clinic.






Location

Find us on the map

Office Hours

Monday

9:00 am - 5:00 pm

Tuesday

9:00 am - 5:00 pm

Wednesday

9:00 am - 6:00 pm

Thursday

9:00 am - 5:00 pm

Friday

9:00 am - 5:00 pm

Saturday

9:00 am - 2:00 pm

Every other Saturday

Sunday

Closed

Monday
9:00 am - 5:00 pm
Tuesday
9:00 am - 5:00 pm
Wednesday
9:00 am - 6:00 pm
Thursday
9:00 am - 5:00 pm
Friday
9:00 am - 5:00 pm
Saturday
9:00 am - 2:00 pm Every other Saturday
Sunday
Closed